Fuego Care Instructions?

Your Fuego product has been delivered to you cleaned and coated with a thin layer of oil for rust prevention.  However, before initial use of your beautiful Fuego product, you should hand wash and dry immediately.

Just as you would season a frying pan, your Fuego product should then be coated with a thin layer of vegetable oil as soon as dry.  Just enough oil to create a sheen but not a sticky residue.  This will keep it seasoned and protect it from the weather.

When fired up, your Fuego Fire Pit will get extremely hot.  Remember to use heat resistant gloves if moving and set in a safe place to cool.

Once the fire has extinguished and ashes have cooled, dispose of the ashes appropriately.  Smoke produces soot so your Fuego Fire Pit will need a quick wipe down and seasoning should be repeated after each fire use.  Store in a safe dry place so you will get years of use out of your Fuego Fire Pit.

It is normal for small spots of surface rust to develop and if you want to keep it in its raw natural steel state as it has arrived in, you simply use a coarse brush or a metal scouring pad to remove these rust spots.  Then wash, dry and season again as above.

Alternatively, if you’ve forgotten to care for your Fuego product or have left it out during the rainy season, a natural patina finish will beautifully age your Fuego product over time.  If you desire the patina look and would like impart an accelerated patina finish, simply follow the patina instructions below.

To Patina or Not to Patina?

Patina is actually a form of rust and it is all the rage at the moment. When metal is left out in the natural elements of air, water and other weather events, a natural process occurs. It is often a beautiful effect where the end result is a weathered or tarnished finish on the outer surface of the metal.

How to Develop the Patina Effect

Disassemble and wipe clean all sides and parts of your Fuego product with a degreaser to get rid of all the dirt, grime and oil.

To bring your Fuego product back to its original raw steel state simply spray all parts of the metal with a white vinegar.

To accelerate the patina process, evenly spray all sides of your Fuego product with a solution of four parts white vinegar mixed with one part hydrogen peroxide and one half part salt.

This solution will intensify the oxidation process quickly and can add colour, character and appear old and antique as if you’ve had this product for years. How special is that!

How to Delay the Patina Effect

Disassemble and wipe clean all sides and parts of your Fuego product with a degreaser to get rid of all the dirt, grime and oil.

To bring your Fuego product back to its original raw steel state simply spray all parts of the metal with a white vinegar.

Rub vegetable oil all over the metal. Protect and treat as if new. The oil protects and preserves the metal from oxidation. A thin coating will work best as a thick coating will leave a sticky residue.

Shipping?

Australian orders are shipped by Road Express by the most appropriate courier.  The courier can take 3 to 4 days dependent upon location, however, the delivery date and time may vary due to unforeseen transportation circumstances.  Please refer to the Fuego cancellation policy.

The Fuego product will not be shipped until payment is final and including the courier fee.  If order is placed by credit card, your card will be charged as soon as the product has shipped.  You will then be notified by email who the courier is and the tracking number.

Cancellation Policy?
  • Standard shipment for items held in stock is usually within 24-48 hours after an order has been placed.
  • Products on back order will generally ship within 2-4 weeks once order has been placed.
  • If order is placed by credit card, your card will be charged as soon as the product is shipped.
  • Cancellation of your order will be accepted if your order has not already shipped or that it is on back order.
  • Cancellation is not possible once an order has shipped.
  • Custom and special orders cannot be cancelled.
Warranty?

Fuego products have been meticulously designed with a simple yet thoughtful function in mind.  Each piece has been manufactured to those specifications and precisely plasma cut and finished.

Returns, refunds and exchanges:

  • Sorry, we are unable to offer exchanges on items, so please choose carefully as all sales are final. We do not offer refunds for a change of mind.
  • Please inspect your purchase immediately upon receipt of delivery. If there is a problem with your order, contact sales@levcon.com.au within 3 working days of delivery of your order.
  • We offer returns and replacements for defective items, broken or missing items.
  • International items cannot be returned or exchanged.
  • If a package is unclaimed or returned, it may be subject to a handling fee.
  • Contact us at sales@levcon.com.au prior to returning any items to obtain a Return Authorisation Number (RAN) and within 3 days of receipt of product.
  • Packages will not be accepted if a Return Authorisation Number (RAN) is not obtained and clearly written on the package address.
  • Postage/courier fees and insurance are the sole responsibility of the customer.
  • Customer is solely responsible for entering correct shipping address.  Address available when obtaining Return Authorisation Number.
Custom Orders?

Fuego can design and custom make to any size for both the domestic and commercial markets.  Please feel free to contact Fuego for a free quote.

What are the rules on using a fire pit?

Please refer to your local council and/or local Country Fire Service (CFS) for all burning regulations.